Terms and Conditions

We thank you for your trust in purchasing our products. Please find below our complete terms and conditions of use, the contents of which are the terms and conditions of purchase between you as a consumer, and PT Darjeeling Sembrani Aroma as the seller of the product.

"By accessing or using, reading, understanding and/or purchasing products on our online trading site/platform, you are deemed to have agreed to the terms of use, conditions, and all applicable laws."

The provisions in this document will apply to all transactions between you as a Buyer and us as a Seller until any further notification, unless your written objections are received by us within seven (7) calendar days after you make a Purchase Order. If you do not agree to any part of these terms and conditions then you cannot use this site. And please do not continue to purchase any products from PT Darjeeling Sembrani Aroma.

The terms and conditions of purchasing PT Darjeeling Sembrani Aroma products below (" Terms ") will regulate access and use of the site/online trading platform for our products ("Products"). PT. Darjeeling Sembrani Aroma ("Us"), so please read and understand the full conditions below carefully, before making a purchase.

Introduction to the Terms of Use

When you visit our website www.darjelingaroma.co.id or our online trading platform, you will remain registered as anonymous. Before we ask you to fill in information, we will explain how this information will be used. And we guarantee the confidentiality of your personal information, in the event that you provide this information to us.

PT DARJEELING SEMBRANI AROMA ("We") have the right to change the terms of use, conditions, and notices listed on our website www.darjeelingaroma.co.id and our trading platform, including, but not limited to fees associated with the use of our website. You are responsible for regularly reviewing these terms and conditions of use.


What is meant by what is stated in these terms of use are:

  • Days are working days.
  • Operational days are Monday to Saturday.
  • Operating hours are 10:00 a.m. to 6:00 p.m.
  • The online buying and selling platform is an online buying and selling space used by PT. Darjeeling Sembrani Aroma to display its products online to its customers, including Tokopedia, Shopee, Bukalapak and Lazada.
  • The website is www.darjeelingaroma.co.id.
  • The trademark is “Darjeeling” + “Darjeeling Logo”.
  • Product is any item that we sell and display on online marketplaces and website trading platforms, in the form of essential oils, carrier oils, hydrosols, butter, frankincense, tree sap, incense resin, agarwood, perfume, diffuser, saffron and others, which are well produced and safe.

Limits on Personal and Non-Commercial use

Unless otherwise specified, the consumer or anyone accessing this online trading site/platform is prohibited from:

  • Modifying, copying, distributing, transmitting, displaying, reproducing, publishing, abuse of freedom, creating derivative works, transferring, or selling information, software, products or services obtained from our website / online trading platform.
  • You may display and follow the express restrictions stated with respect to certain materials, which electronically copy, download and print copies of material from various regions on this site solely for your own non-commercial purposes, or to place an order and/or purchases from us.
  • Use of any other materials on this site, including but not limited to modification, reproduction, distribution, republishing, displaying, or transmission of the contents of this site, without our written permission.
  • Transmits, displays, displays, reproduces, publishes harassment in any way and form on this online trading site/platform or one of the websites, including by e-mail and chat, or with the use of inappropriate or offensive language.
  • Downloading, distributing, or publishing content through sites that are defamatory, insulting, indecent, threatening, invading privacy or publicity rights, abusive, illegal or inappropriate, or which may constitute or encourage a form of crime or violation of the law.
  • Download commercial content on the site or use the site to ask others to join or become members of commercial online services or other organizations.

Copyrights and Trademarks

All content included in this site, including but not limited to text, design, graphics, interface, or code and the selection and arrangement is copyright of PT. Darjeeling Sembrani Aroma under the laws of the Republic of Indonesia in accordance with the Copyright Law No. 28 of 2014 concerning Copyright, and is the property of PT Darjeeling Sembrani Aroma. Trademarks, service marks and trade names (referred to as "Trademarks") are trademarks registered under the name PT. Darjeeling Sembrani Aroma, or the respective owners who have been granted rights and licenses by Us for their use, in accordance with Law 20 of 2016 concerning Trademarks.

Action Against False Information

We reserve the right to block or remove comments, information or material that is categorized as (a) abusive, defamatory or indecent, (b) forms of misleading fraud, (c) violates copyright, trademark or intellectual property rights from other people (d) violating laws or regulations or (e) offending or spreading slander for not being able to accept the policies determined by PT. Darjeeling Sembrani Aroma, and / or for all complaints that do not meet the complaint complaint requirements. Therefore, as a follow-up to our rights, if it is considered very disturbing and threatens our business continuity, we will follow up according to the applicable law.

Electronic Transactions

  • Purchase orders can be made by consumers through our website www.darjelingsembraniaroma.co.id and our online stores on buying and selling platforms: Tokopedia, Shopee, Bukalapak, and Lazada to simplify purchase transactions.
  • The customer first selects the desired product by clicking "Buy / add to cart".
  • Once the order is placed in the shopping cart, the customer can choose to add further items or checkout for further processing.
  • In the checkout process, customers are asked to log in first or create a new registration.
  • Customers fill in the address according to the KTP or other address if available for delivery.
  • Choosing a payment method, where customers are asked to choose a payment type.
  • Confirm the order, the customer is asked to agree to the applicable terms

Payments and Invoices

  • Every order made through the website www.darjeelingaroma.co.id the payment is made after the online invoice is issued and payments are only accepted through an account in the name of PT. Darjeeling Sembrani Aroma.
  • Every order that is made through the online buying and selling platform, payment will be made after the online invoice and order number are published.
  • Every purchase made through the website www.darjelingaroma.com or online trading platform, payment is made a maximum of 1x24 hours, if it exceeds the time limit the order will automatically be cancelled.
  • For every order via the website, proof of payment will be attached on the website PT. Darjeeling Sembrani Aroma while for orders made via an online marketplace, the payment will be confirmed automatically according to the policies stated on the payment method of the stated online marketplace.

Returns, Refunds and Cancellations Policy

Before submitting a claim, please be sure to read the following:

  • All goods that we send, we will make sure it is in accordance with the order you requested.
  • Before the goods are sent, we have done a thorough check to ensure that the products ordered are good and safe to use.
  • Goods are packaged carefully and neatly so that they can be sent safely by any of our courier partners whilst minimising the risk of being damaged during transit.
  • Every product ordered through the website or via one of our stores on an online marketplace always has an option to select if you would like to use insurance for the shipping process, therefore we are not responsible for any damage or loss that may occur during the shipping process.
  • Every product ordered through the www.darjelingaroma.co.id website, is always accompanied by insurance of 0.2% of the value of the goods for JNE and J&T couriers and 0.5% for SiCepat courier.
  • Please check the goods when they are received by the selected courier.
  • We do not accept claims, unless the error was ours and outside of what has been set in the terms and conditions that apply on this page.
  • Returns of goods that occur outside of the agreement to resolve any problems that have been agreed by both parties are not our responsibility or part of our service.
  • We are not responsible for the goods that you return, because the goods have already become your property and responsibility.


We will accept and process any claims of the following nature:

  • The goods arrived but did not match the order according to the invoice.
  • The goods arrived in a crushed / damaged / leaking condition, expired products, had an unusual odor and color, etc., with testimony from the courier staff who delivered the goods to the customers house and documentation of the goods when they arrived including a photo of the original package before it is opened with the resi and shipping information clearly visible. (photo)

Return procedure

  • For goods that have been sent incorrectly and not as according to the invoice or goods which are not functioning correctly even they look physically good, you can claim for replacement of said goods minus the shipping costs.
  • For products that arrive destroyed / damaged / leaking, the customer is expected to make an insurance claim to the courier service and then a warranty clain for replacing the damaged products.
  • A Refund is applicable to orders that have been paid for but for which the goods are out of stock, we will return the refund in the form of a credit balance.

Order cancellation

Orders can only be canceled if:

  • You have not made a payment within 1x24 hours after the order.
  • We have not received your payment after we check our company account.
  • The valid date on the invoice has expired.

Contact Center

  • In the event of a claim for order cancellation and others, a claim can be submitted to our customer service team who can be contacted via email within a maximum of 7 calendar days since the item is received by the consumer. We will then follow up within a maximum of 3 x 24 hours.
  • Any input, suggestions and constructive criticism will be very much welcomed in order to improve our development and services, to convey them please contact our customer service team at: info@darjeelingaroma.co.id

Applicable law

Neither party will be liable to the other party for the delay or failure of implementation in full where the delay and failure was caused by an extraordinary event beyond its control and not the fault or negligence of the affected party. The affected party will notify the other party in writing of the delay and failure, and will take all reasonable measures to reduce the consequences of the delay or failure of the other party.

Force Majeure

Neither party will be liable to the other party for the delay or failure of implementation in full where the delay and failure was caused by an extraordinary event beyond its control and not the fault or negligence of the affected party. The affected party will notify the other party in writing of the delay and failure, and will take all reasonable measures to reduce the consequences of the delay or failure of the other party.

Dispute resolution

  • In the event of a dispute between the seller (PT Darjeeling Sembrani Aroma) and the buyer, both parties agree to settle as specified above, namely through deliberation to reach a consensus.
  • In the event that the consensus agreement does not meet common ground, then the dispute resolution is carried out through the Class IA Bandung District Court.

General Terms

We may revise these Terms at any time by updating this notice. You should visit this page from time to time to review the Terms as they are binding. Some of the provisions of these Terms can be replaced by express legal notice based on the terms located on certain pages on this site.

Shipping Policy

  • Good will only be packed after we have received a valid proof of payment.
  • The goods will be handed over to the courier only after we have received confirmation of payment for the purchase of goods made by the customer.
  • Every product we send is always carefully packed to the best of our ability with the use of bubble wrap and also box(es) to ensure the safely of your goods during transit.